Frequently asked questions
Lead Time & Rush Orders
Our products are made by hand, one by one. Most items are cut and sewn to order and leave our studio within 5 days of your purchase (unless noted as ready-to-ship). If you need a rushed order, please contact us before placing your order to confirm that we can accommodate your request.
Rarely, some products may have a longer lead time because of their bespoke nature or supply chain delays. If this is the case with your purchase someone from our team will contact you via e-mail ASAP with an updated timeframe.
Returns & Exchanges
If an item is received damaged or otherwise in error, please email us and we'll work with you to make it right immediately.
We want you to be thrilled with your purchase. As a small business, if you have any issues with your order we would love the chance to make it right. If you need to process a return, please send us an email! We accept returns within 10 days of delivery, subject to a 15% restocking fee. Shipping charges are not eligible for refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging.
To start a return, please contact us at help@gladandyoungstudio.com. Once your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Personalized items (including custom marbled colors) & international orders are FINAL SALE. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to handle an exchange is to return the item you have. Email us and we will happily get any replacement items into production once the return is initiated to reduce turnaround time.
Damages & Repairs
If an item is received damaged or otherwise in error, please email us and we'll work with you to make it right immediately.
For the original purchaser, we gladly guarantee our bags material and workmanship for a lifetime.
We hope that our products will accompany you on a lifetime of adventures — if for some reason your bag needs repair due to a camel bite, a sailing snafu or any other unforeseen circumstance, please let us know and we’ll do our best to get it repaired for you at a small fee.
*Please note: Custom stamped and sale items are not eligible for return or exchange.
Shipping
All orders are shipped via USPS or UPS, and we offer a local pickup option. If you would prefer an alternate method of shipping, please contact us prior to ordering to make arrangements. Please note that all of our orders are made by hand and subject to a 5 day lead time, unless noted as read-to-ship. Choosing a faster shipping method does not expedite your lead time.
When your order ships, you will receive a shipping confirmation with tracking information for your package.
Please note that we are not responsible for lost or stolen items once they have been shipped, so please be considerate when choosing a shipping method. Please contact us if there is a problem with your delivery and we will try our best to work with you to resolve the issue.
I ordered a marbled product. Will my item look exactly like the product photo?
No. All of our marbled items are completely unique and one-of-a kind.The item you will be receiving will not be the exact one pictured, but it will use the same colors.
