FAQ - Frequently Asked Questions | Glad & Young Studio

FAQ

Shipping
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All orders are shipped via USPS Priority Mail. If you would prefer an alternate or faster method of shipping, please contact us prior to ordering to make arrangements for the extra shipping charge.

When your order ships, you will receive a shipping confirmation with tracking information for your package.

Product Availability & Lead Time
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Our products are made by hand, one by one. Most items are cut and sewn to order and leave our studio within 2 weeks of your purchase (unless noted in stock, ready to ship). If you need a rushed order, please contact us before placing your order to confirm that we can accommodate your request.

Rarely, some products may have a longer shipping time because of their bespoke nature. If this is the case with your purchase someone from our team will contact you via e-mail within 48hrs of receiving your order.

Returns & Exchanges
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We want you to be thrilled with your purchase. If you are not completely satisfied with your piece, Glad & Young accepts returns or exchanges on all items received in like-new condition.

All items must be returned in the original condition, unused and unworn. Exchanges or refunds may not be issued if the item{s} contain evidence of wear or damage.

Return requests must be received within 14 days of receiving your order. (Because each item is handmade to order, we can not make exceptions to this timeframe.) You are responsible for return shipping and please be aware that Glad & Young is not responsible for loss or damage in return transit. (Be sure to get tracking and insurance!) 
*Please note: Custom stamped and sale items will not be eligible for return or exchange.*

Upon receipt and inspection of products, we will issue a store credit or a refund. If you would like to exchange an item, you can place a new order using your store credit.

Damages & Repairs
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If an item is received damaged or otherwise in error, please email us and we'll work with you to make it right immediately.

For the original purchaser, we gladly guarantee our bags against material and workmanship defects for a lifetime. If at any time after purchasing a Glad & Young product it requires repair, we're happy to help! Just let us know. Also, we hope that our products will accompany you on a lifetime of adventures — if for some reason your bag needs repair due to a camel bite, a sailing snafu or any other unforeseen circumstance, please let us know and we’ll try to get it repaired for you at a small fee.  
*Please note: Custom stamped and sale items will not be eligible for return or exchange.*