Custom Products Terms and Conditions
Thank you for your interest in Glad & Young Studio’s products and services. Please review our terms and conditions for custom items.
The customer acknowledges that Glad & Young requires a 50% deposit to move items into production. The remaining balance of the invoice is due upon pickup. The customer agrees that he/she/they cannot receive their items until the invoice is paid in full.
The customer acknowledges that if they cancel the order within 21 days of the pickup date, they are responsible for paying the full cost equal to the amount of work that was produced up to that point. The customer also agrees that they will only receive 30% of their deposit back upon cancellation.
The customer acknowledges that there is a two week turnaround time for production, and will be subject to a rush fee if the project is submitted within 21 days of the pickup date.
The customer acknowledges that custom stamped items are done by hand and may have slight variations from each other.
The customer acknowledges that marbled products may vary from sample products shown. The customer acknowledges that all marbled items are unique, and no one item can be recreated.
Glad & Young Studio is not liable for incorrect spelling or errors which are supplied by the customer and full payment is still required from the customer for any products or services, regardless of subsequent claims of errors or misspellings. Logos must be sent as native vector files (AI, EPS, PDF). You must have permission to use the logo and present proof of such permissions. Images must be in illustration format to be made into a custom stamp. Glad & Young Studio offers in house illustration services for $65/hr.
Glad & Young Studio is not liable for any damages that occur during shipping. We are not responsible for delays or loss by the shipping carrier after the item has been dropped off at the shipping carrier.
There are no refunds for custom branded or custom marbled items.
If a patron needs to cancel an event and/or product order, Glad & Young Studio must be notified 21 days prior to the event and/or fulfillment date. Custom branded goods are non-refundable. 30% of deposit will be refunded if Glad & Young is notified prior to the 21 window.
These terms and conditions represent a contract between Glad & Young Studio and the customer.