faq

Shipping

All orders are shipped via USPS Priority Mail. If you would prefer an alternate or faster method of shipping, please contact us prior to ordering to make arrangements for the extra shipping charge.

 


Lead Time

Most items are cut and sewn to order and leave our studio within 2 weeks of your order (unless noted in stock, ready to ship). If you need a rushed order, please contact us before or upon placing your order and depending on the production queue we will do our best to accommodate your request.

 


Returns, Exchanges, Damages, & Repairs

If you are not completely satisfied with your piece, Glad & Young accepts returns or exchanges on all items received In like-new condition within 7 days of the original sale.

All items must be returned in the original condition, unused and unworn. Credits, exchanges or refunds may not be issued if the item{s} contain evidence of wear or damage.

Return requests must be received within 7 days of receiving your order. (Because each item is handmade to order, we can not make exceptions to this timeframe.) You are responsible for return shipping and please be aware that Glad & Young is not responsible for loss or damage in return transit. (Be sure to get tracking and insurance!)

Upon receipt and inspection of products, we will issue a store credit or a refund. If you would like to exchange an item, you can place a new order using your store credit.

If an item is received damaged or otherwise in error, please email us and we'll work with you to make it right immediately.

If at any time after purchasing a Glad & Young product your bag requires repair, we're happy to help! Just let us know.

*Please note: all items purchased on sale will not be eligible for return or exchange.